Our membership services staff will remove the road blocks to getting you back in business. Our recommended repairer network is available 24 hours a day, seven days a week. So let us drive your claims report faster and more efficiently.
Claims assistance - call NSW 02 9313 4433 or VIC 03 350 7099

To lodge a claim all you need to do is call Taxicare Australia’s Membership Department Staff in Sydney or Melbourne. You can also send us a fax, email or visit your local State office in person to report your claims experience.
As part of your motor protections, Taxicare Australia provides free towing assistance in the event of an accident. So here’s what to do.
Making a New Claim

Step by step process
1) Make sure your Taxicare Australia membership is current.
2) Call us immediately during office hours on 02 9313 4433 NSW or 03 350 7099 VIC.
3) Download a printable Claim Form. Simply, fill out the form and fax or post it to a Taxicare office in your city.

By ringing us first, you may be able to fast-track your repair under most circumstances.

Obligations under your covers
As a member you have a major obligation to take appropriate action to limit or prevent further damage after the initial incident.

Claims Tips:
Report incidents such as theft and malicious damage to your local Police and request a copy of the report.
Call the emergency claims number on 02 9313 4433 NSW or 03 350 7099 VIC for advice on local recommended repairers and tow truck companies.
Following any malicious damage to your car - secure the vehicle against weather and further damage/incident.
If you believe your vehicle will be damaged further by driving it after an incident, call for a tow truck.
Use our recommended repairer network - your claim will proceed faster and more efficiently.

NSW members: 24 hour towing assistance call 02 9716 5577 for assistance. Your tow truck driver can also deliver your vehicle to this address for overnight security if an accident occurs after hours.

Existing Claims
Contact us during office hours to speak to a membership services claims officer. Or, if you have lodged your claim personally at your local State office, call them. Click here to obtain State office telephone numbers

More information about Taxicare Australia
A Product Disclosure Statement is available for this product or can be obtained by calling NSW 02 9313 4433 or VIC 03 350 7099 or visiting any Taxicare Australia state office. You should consider the Product Disclosure Statement in deciding to acquire, or continue to hold this product. This product is issued by Taxi Care Club Limited ABN 90 006 637 789, AFSL No: 292888. Click here to download all the information you need to know about making a claim at Taxicare Australia.