Don't risk your valuable business assets by paying large sums to any unlicensed operator when you can make an informed choice about whether or not to join Taxicare Australia and apply for the discretionary mutual risk protections (covers) available to its members because we operate lawfully and won't risk your business assets.

The mutual risk protection (motor vehicle cover) offered by Taxicare Australia is not called insurance because we are not an insurer, we are a discretionary mutual operated for the exclusive benefit of our members. The cover we provide members (accidental loss or damage and third party liability for property damage, towing and demurrage benefits) is a commercially competitive alternative to insurance as authorised under our AFS licence, which allows us to make discretionary payments of members' benefits.

We also arrange third party liability motor vehicle insurance through an APRA authorised insurer for loss and damage over the limits of cover provided by Taxicare Australia and can arrange public liability insurance policies. Members can now pay their contributions monthly, making it even easier to manage your business finances.

Since commencing operations in 1986 Taxicare Australia has paid over AUD $5 million in claims. Check here to understand the significant Features and Benefits of Taxicare Australia.

Key highlights we provide members

• Taxicare Australia holds Australian Financial Services Licence No. 292888
• Our protections comply with NSW Passenger Transport Regulations
• When we arrange Third Party Property Damage insurance it is issued in the Operators name
• We provide recovery services on your Loss of Income claims
• At our discretion we wont charge you an Excess for not at fault - accidents (conditions apply)
• We can assist with Finance arrangement for membership contributions
• All of our insurance products are arranged through a AFS licensed Broker who then places your covers through an APRA approved insurer.

> Contact us and ask us for a Quote

Features and Benefits

• Taxicare Australia operates as a discretionary mutual and the discretionary protections it offers have been designed to meet the common needs and interests of taxi cab owners and operators.
• Members of Taxicare Australia pay an annual contribution for the discretionary protections that are offered to meet their needs.
• Members have the right to apply for the protections that they need and are not required to take covers that are not relevant to their requirements (subject to underwriting considerations).
• Members have the right to apply to the Board to request assistance for loss, damage or liability that falls within one of the protections that they have selected and been granted.
• Members own Taxicare Australia and the elected representatives of the members sit on the Board.
• Taxicare Australia is not-for-profit organisation, in this context, contributions are not calculated to return profits to members, but are designed to maintain a commercially viable company at a low cost to its members.
• Members can benefit from the pooled resources including risk management experiences of each other and help each other through the services provided by the Mutual to reduce their exposure to the risk of a claim.
• Only Taxicare Australia members are entitled to apply for the covers offered by Taxicare Australia and make a claim for protection under these covers.

• The Board of Taxicare Australia are committed, collectively and as individuals, to strive for excellence at all times, using the best-suited products and services to deliver benefits and protections exclusively for the benefit of its members.
• We commit to improving the level of services that are available in our unique range of products and processes. However, for one reason or another a concern or complaint may arise occasionally and it is important that you are aware of our commitment to resolving these matters to your satisfaction as soon as possible.
• Therefore, if you have any questions, concerns or need to make a complaint about your Club we have established internal controls to ensure that we will handle your complaint fairly and efficiently with the aim of obtaining an early resolution.

• For any concern or complaint about our services, you should contact us by telephoning 03 350 7099 (VIC) or 02 9313 4433 (NSW) or in writing to 39 Dawson Street, Coburg VIC 3058 or by email to melbourne@taxicare.com.au
  
• Your concern will be dealt with promptly and fairly. If the matter is not resolved to your satisfaction within two working days, it will be referred to our Complaints Manager, Donald Storace, who will review your complaint and respond within five working days.
• If you are not satisfied with the Complaints Manager’s decision, you can request that the complaint be referred to the board of directors. The board will assess the complaint and instruct the Complaints Manager to implement any decision it makes to resolve the complaint satisfactorily. The board’s assessment will be guided by the financial services laws and it will do all things necessary to ensure that the services are provided efficiently, honestly and fairly.
• If you are still dissatisfied with our decision, you can undertake to have the matter resolved externally.

• You can raise complaints about our services directly with Insurance Brokers Disputes Limited (IBD). The IBD is approved by ASIC as an external dispute service. Taxicare Australia is a member of IBD.
• There is no cost to you to take any dispute to the IBD. The decision of the IBD is not binding on you. You may decide not to accept the decision and take your own action against Taxicare Australia.
• You can contact the IBD and speak to one of its officers by telephoning 1300 780 808. Alternatively, you can download information about complaints from the IBD’s website at www.ibdltd.com.au and submit a written complaint form to the Insurance Brokers Disputes Limited, Level 13, 31 Queen Street, Melbourne, VIC 3000.

Download: Complainant Form